If you have any concerns or questions about the policies of Netforks,  contact Customer Service at 913-401-3330 or support@netforks.com.

Privacy Policy

At Netforks we respect your right to privacy. We currently collect information about our customers and website users during transactions, from emailed requests for information and through opt in forms.

Any data collected, is used to improve our website and to provide demographic and usage information which we do not share with third parties. Any personal information collected is used to inform you about relevant updates to our website or business, to process transactions, to provide you with information you specifically request and to notify you of products and services from us or our affiliates that we believe may be of interest to you. We reserve the right to use your feedback on our website and/or social media channels. When doing so, we will treat your personal information with the utmost privacy but may disclose your name, general location and Netforks purchase history as submitted by you. During each information event you are given the option of opting out of receiving any further communication by replying with unsubscribe. This does not include transaction correspondence, information or confirmation reports.

While we use reasonable precautions to keep the personal information disclosed to us secure, we are not responsible for any breach of security or actions of any third parties that receive this information. We are linked to a wide variety of other websites and cannot be responsible for their privacy policies or how they treat their website users’ information.

Return Policy

Netforks allows returns only in the instance of a product containing a defect in workmanship or use of defective materials. Any product being returned must be approved, prior to shipment, by Netforks Customer Support. Returns require a Return Authorization Number to be supplied by Netforks Customer Support. Returns not received within 30 days of the issuance of the Return Authorization will not be accepted.

To contact a Customer Support Representative please send an email to support@netforks.com including your Name, Order Number and the Date of Purchase.

Unauthorized returns will not be accepted. Occasionally, Netforks will offer their customers discounted or free shipping. If a return is granted for an order that received free shipping, the customer will be refunded their entire purchase price, less return freight, our standard 20% restocking fee and the total for the costs incurred by Netforks for the initial freight/delivery of the product to the customer.

It is the sole responsibility of the Buyer to ensure the product(s) they are ordering call out the correct size, capacity and grade. Netforks will not accept returns for inaccurate orders or order errors. In the rare instance Netforks ships product(s) to customers not matching order specifications, Netforks will accept returns if the products are unused and  Customer Support is notified within 10 days of receipt.

In the instance a Buyer refuses delivery of an undamaged product the Buyer will be responsible for all freight charges (to and from) plus an 20% restocking fee.

Shipping Policy

DELIVERY, TITLE PASSAGE AND INSURANCE: (a) Delivery. Delivery or shipping dates, if any, set forth herein are approximate only and merely represent Seller’s best estimate of the time required to make delivery or shipment. Time is not of the essence with respect to any transaction subject to the Terms and Conditions, except with respect to Buyer’s obligation to pay the price(s) and make all related payments. Seller will not be liable for any loss or expense (incidental, consequential or otherwise) incurred by Buyer as a result of any delay in delivery for any reason other than arbitrary refusal by Seller to perform. Seller reserves the right to make partial deliveries. (b) Title Passage for Domestic Sales. Except as otherwise expressly stated in the Terms and Conditions, if the ultimate destination of products sold hereunder is in the United States, Canada or Mexico, delivery will be complete upon delivery to a carrier at Seller’s plant. The carrier may be selected by Buyer at its option, and otherwise will be selected by Seller. Shipment will be freight collect unless Seller elects to prepay freight and add it to the invoice, and will be addressed to Buyer or Buyer’s designee at the address Buyer sets forth or requests. Large products will be shipped via truck. Service parts will be packed in Seller’s standard shipping packages and normally shipped via truck or small package delivery service such as UPS, FED-EX Ground, etc. In all cases, title and risk of loss or damage will pass to Buyer upon Seller’s delivery of the products to the carrier for shipment to Buyer, and no loss or damage will relieve Buyer of any obligation hereunder, including, without limitation, the obligation to pay the full price of the lost or damaged products. If shipment of any goods is delayed at Buyer’s request, Seller may invoice Buyer for such goods, and risk of loss of such goods will pass to Buyer, on the date that Seller is prepared to make shipment to Buyer. Buyer shall reimburse Seller for any and all costs of storage incurred by Seller after the date that Seller is prepared to make shipment. (c) Title Passage for Export Sales. Except as otherwise expressly stated in the Terms and Conditions or by written agreement signed by Seller, if the ultimate destination of products sold hereunder is outside the United States, Canada and Mexico, delivery will be ex works (Seller’s plant), as defined in Incoterms 2000. Shipment will be via a carrier selected by Buyer at its option, otherwise via a carrier selected by Seller, freight collect or (at Seller’s option) prepaid and added to invoice, to Buyer at its preferred or directed address, and will be packed in Seller’s standard shipping packages. In all such cases, title and risk of loss or damage will pass to Buyer on delivery of the products to the carrier. No loss or damage will relieve Buyer of any obligation hereunder, including payment for lost or damaged products. All risks of transportation are for the account of Buyer. The products sold are subject to export control laws of the United States, and Buyer agrees not to re-sell or divert the products contrary to such laws. Buyer must obtain necessary export documentation from the United States government before the products leave the United States.